Privacy Policy

HOW WE COLLECT INFORMATION:

In the course of operating our website, we collect personal information. For example, we collect information when you:

• Place an order via our website
• Make an enquiry about our products
• Create an account

WHAT INFORMATION IS COLLECTED:

We collect personal information which you provide to us. This includes, but is not limited to:

• If you place an order, your contact information including your first and last name, billing and delivery address, email address, telephone number and credit card details. We need your e-mail address and telephone number to contact you if we have questions or information for you regarding your order;
• If you make an enquiry, your contact information including your name, email address, phone and order numbers:
• If you create an account, your contact information including first and last name, contact address, email address and, optionally and telephone number.

We do not store your credit card information. It is stored separately by the payment getaway e.g. Authorize.net or PayPal.

HOW WE USE THE INFORMATION WE COLLECT:

We use the personal information you submit to provide you with the service you request, such as order processing. The only time we may share this information with a third party, is to facilitate delivery of your order. If you contact us, we may use your personal information (including your contact history) so that we are able to process your request and provide you with the best service possible.

We may sometimes use the personal information we collect for a secondary purpose. We will only do this where you have consented, where we are permitted or required by law or it is in the interests of the public safety to do so. For example, we may use your contact details to send you updates and information about our products, services or promotions. You are always provided with the opportunity to notify us that you do not wish to receive this material. In addition, you can request changes or to be removed from our system at any time by email to orders@carmelitegiftshop.org.

DISCLOSURE OF THE INFORMATION WE COLLECT:

We will not disclose information we collect about you to any third parties, with the exception of our delivery partners, without your prior consent. Similarly, we will not sell or rent any information we collect about you.

HOW WE PROTECT THE INFORMATION AND CREDIT CARD DETAILS WE COLLECT:

We will take all reasonable steps to ensure the security of all personal information we collect. This involves protecting it from unauthorised access, loss, misuse, disclosure or alteration.

We undertake to safeguard your financial and personal information and automatically encrypt all sensitive information sent between your computer and our servers. Your personal information and Credit Card details are protected by protected by SSL (secure sockets layer) with the highest level of encryption commercially available to ensure that your transaction is safe and secure.

YOUR ABILITY TO ACCESS AND AMEND YOUR DETAILS:

We will take all reasonable steps to ensure that your personal information that we collect is accurate, complete and up-to-date.
If you wish to view or amend the information we hold about you, you can do so by logging into your account which can be accessed at the top right corner of the website. Alternatively, you can notify us by email at orders@carmelitegiftshop.org.

INFORMATION PROVIDED BY "COOKIES" TECHNOLOGY:

The Carmelite Gift Shop website uses “cookies” technology which allows the web site to recognise you when you visit again so you can easily access your account without having to re-enter all of your details. Cookies contain information that identifies each user, for example login or username, passwords and so on. Our server needs to know this information in order for our web site to work correctly, and the information is nothing more than a string of letters and numbers.

Cookies cannot determine the identity of individual users. It is a feature of your Internet browser which you can disable at any time.

Finally, by providing your personal information to us or by using our web site, you are indicating your acceptance of our current privacy policy. Our privacy policy may change, so we suggest you check this section from time to time.

We use web analytics In order for us to provide better service. Web analytics is the term given to a method for collecting and assessing the behavior of visitors to websites and (mobile) applications. This includes the analysis of traffic patterns in order, for example, to determine the frequency of visits to certain parts of a website or (mobile) application, or to find out what information and services our visitors are most interested in. For these purposes, we primarily use Google Analytics. You can find out more information about the processing of web analytics data by Google Analytics at https://support.google.com/analytics/answer/6004245?hl=en

RIGHT TO OPT-OUT:

If you do not wish information about your behavior on our website being collected and assessed, you can opt-out by notifying us by email at orders@carmelitegiftshop.org.

TERMS & CONDITIONS

The use of this website is subject to the following terms and conditions, the Privacy Policy, Shipping & Returns and any additional terms and conditions, rules, disclaimers and notices displayed by us elsewhere on the website from time to time (together, Terms of Service). Please read the Terms of Service carefully before using website.

LIABILITY:

The Carmelite Gift Shop does not accept liability for any loss or damages caused by this website, or any website linked to this website.
The Carmelite Gift Shop reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

COPYRIGHT AND TRADEMARKS:

The copyright in all Content is and remains owned by the Carmelite Gift Shop.

USER GENERATED CONTENT:

All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials that you or other users of the Site post to the Site or transmit using the Site (User Generated Content) will be deemed non-confidential and non-proprietary. The Carmelite Gift Shop shall have the non-exclusive, royalty-free, right and licence to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world.